Frequently Asked Questions
Everything you need to know about shopping with Oomomo.
What is the typical shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and accompanied by a valid receipt or order number.
Do you offer international shipping?
Currently, we only ship to addresses within our domestic borders. We are working on expanding our logistics to support international customers in the near future.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products authentic and quality-checked?
Yes, all products at Oomomo are sourced directly from reputable manufacturers and undergo a strict quality control process to ensure they meet our high standards.