Returns & Exchanges
At Oomomo, we want you to be completely satisfied with your purchase. If you are not happy with your items, you may return or exchange them within 30 days of purchase provided they are in original, unused condition.
Verify Eligibility
Ensure your items are in their original packaging, unused, and accompanied by the original receipt or proof of purchase.
Contact Support
Reach out to our customer service team via email to initiate your return request and receive a Return Authorization number.
Package Your Items
Securely pack the products in their original box and include the Return Authorization number clearly on the outside of the package.
Ship and Refund
Send the package back to our distribution center; once inspected, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing